Terms of Service

1. Acceptance of Terms

By accessing or using the Yulux Sign website at https://yuluxsign.com, you agree to be bound by these Terms of Service. If you do not agree, please do not use our website.

2. Our Services

Yulux Sign provides custom LED neon signs and 3D channel letter signage. Products are made to order based on customer specifications. The website serves as a showcase and inquiry platform; final orders are confirmed via direct communication with our team.

3. Pricing and Orders

• All prices displayed on the website are estimates and subject to change based on final specifications.
• A firm quote will be provided within 24 hours of inquiry submission.
• Orders are considered confirmed only upon receipt of written confirmation and deposit payment.
• Prices are quoted in USD unless otherwise stated.

4. Custom Orders and Design Approval

• All custom signs are produced based on approved design mockups.
• Customers must review and approve the final technical drawing before production begins.
• Once production has started, design changes may incur additional costs.
• Unlimited revisions apply to the design mockup stage only, prior to production approval.

5. Production and Shipping

• Standard production time is 7–10 business days after design approval and payment confirmation.
• Shipping is via DHL or FedEx express, fully insured.
• Delivery times are estimates; Yulux Sign is not responsible for carrier delays.
• Customers are responsible for import duties and taxes in their country.

6. Warranty

Yulux Sign provides a 2-year limited warranty covering manufacturing defects and LED failures under normal operating conditions. This warranty does not cover:

• Physical damage from mishandling, accidents, or improper installation
• Damage caused by using the sign in conditions outside its rated environment (e.g., using an indoor sign outdoors)
• Normal wear and fading over time

7. Returns and Refunds

As all products are custom-made to order, we do not accept returns for change of mind. If a product arrives damaged or defective, please contact us within 7 days of delivery with photo documentation. We will arrange for repair, replacement, or a refund at our discretion.

8. Intellectual Property

All content on this website, including images, text, and design elements, is owned by Yulux Signs or licensed to us. You may not reproduce, distribute, or create derivative works without our express written permission.

By submitting design files or logos for a custom order, you confirm you have the rights to use those materials and grant Yulux Sign a license to use them solely for producing your order.

9. Limitation of Liability

To the maximum extent permitted by law, Yulux Sign shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website. Our total liability shall not exceed the amount paid for the specific order in question.

10. Governing Law

These Terms are governed by the laws of the applicable jurisdiction, without regard to conflict of law principles. Any disputes shall be resolved through good-faith negotiation first, and thereafter through binding arbitration if necessary.

11. Changes to Terms

We may update these Terms of Service at any time. Continued use of the website after changes constitutes acceptance of the new terms. We encourage you to review this page periodically.

12. Contact

For any questions about these Terms, contact us at sofia.li93828@gmail.com.